Privacy notice

At Eleximart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website.

By using https://www.eleximart.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, create an account, place an order or contact us, we may collect information such as:

Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
City, state and PIN code
Order and transaction details
Account/login information
Information you provide when contacting customer support

We may also automatically collect limited technical information such as IP address, browser type, device information and website usage information.

2. How We Use Your Information

We may use your information to:

Create and manage your customer account.
Process and fulfill your orders.
Arrange product delivery.
Process payments through authorized payment providers.
Send order confirmations and shipping updates.
Respond to customer enquiries and support requests.
Process returns, cancellations and refunds.
Improve our website, products and services.
Prevent fraud, abuse and unauthorized activity.
Comply with applicable legal and regulatory requirements.
Send promotional communications where permitted and where you have provided the required consent.

3. Payment Information

Payments may be processed through third-party payment gateways.

Eleximart does not intentionally store complete debit card, credit card or banking credentials on its website when payments are processed through authorized third-party payment providers.

Payment information is handled according to the applicable payment provider's privacy and security policies.

4. Shipping and Delivery

To fulfill your order, we may share necessary information such as your name, phone number and delivery address with authorized courier and logistics providers.

This information is used only to facilitate delivery and related services.

5. Cookies

Our website may use cookies and similar technologies to:

Keep you signed in.
Maintain your shopping cart.
Remember preferences.
Improve website functionality.
Understand website usage.
Improve our services and user experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Third-Party Service Providers

We may use trusted third-party service providers for services such as:

Payment processing
Shipping and delivery
Website hosting
Analytics
Email communication
Customer support

These providers may process information necessary to provide their services and are expected to handle information according to applicable laws and their own privacy policies.

7. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure or misuse.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Information Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.

9. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to information we hold about you.
Request correction of inaccurate information.
Request deletion of information where legally applicable.
Withdraw consent for certain communications.
Opt out of promotional emails by using the unsubscribe option where provided.

To make a privacy-related request, please contact us through our Contact Us page.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.

The updated version will be published on this page along with the revised Last Updated date.

12. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us through the Contact Us page on our website.

Website: https://www.eleximart.com