Shipping & Delivery Policy

At Eleximart, we are committed to providing a convenient and reliable shopping experience. This Shipping & Delivery Policy explains how orders are processed, shipped and delivered to customers.

1. Shipping Availability

Eleximart delivers products to serviceable locations within India.

Delivery availability may depend on the customer's PIN code, product availability, courier service coverage and other logistical conditions.

2. Order Processing

Orders are normally processed after successful confirmation of the order and payment, where applicable.

Before dispatch, Eleximart may verify the customer's order details, delivery address and contact information.

Orders may take additional time to process during weekends, public holidays, sales events or periods of high order volume.

3. Shipping and Delivery Time

Estimated delivery time may vary depending on the delivery location, product availability, courier service and other circumstances.

The estimated delivery date shown during checkout or communicated after order confirmation is only an estimate and may change due to circumstances beyond Eleximart's control.

Customers should ensure that the delivery address, PIN code and contact details provided during checkout are correct.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process or before the order is confirmed.

Shipping charges may vary depending on the product, delivery location, order value, package weight or applicable courier charges.

5. Order Dispatch

Once an order is dispatched, customers may receive shipping or tracking information through the registered email address, mobile number or other available communication method.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Tracking Your Order

Where tracking is available, customers can use the tracking details provided by Eleximart to check the status of their shipment.

Delivery updates are generally provided by the respective courier or logistics service.

7. Delayed Delivery

Although Eleximart makes reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of:

• Weather conditions
• Transportation or logistics issues
• Courier service delays
• Public holidays
• High order volumes
• Incorrect or incomplete address information
• PIN code service restrictions
• Natural disasters or other unforeseen circumstances

Eleximart will make reasonable efforts to assist customers in case of significant delivery delays.

8. Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because of an incorrect, incomplete or inaccurate address, Eleximart may contact the customer for clarification. Additional delivery or re-shipping charges may apply where applicable.

9. Failed Delivery Attempts

If the courier is unable to deliver an order because the customer is unavailable, the address cannot be located, the customer refuses the shipment or for another delivery-related reason, the courier may make additional delivery attempts or return the shipment to Eleximart.

Any further action will depend on the circumstances and applicable courier policies.

10. Damaged Package at Delivery

Customers are advised to check the package condition when receiving the order.

If the package appears seriously damaged, opened or tampered with, customers should report the issue to Eleximart as soon as possible and provide relevant photographs or other supporting information when requested.

Any claim will be reviewed according to Eleximart's applicable return, replacement and refund policy.

11. Product Availability

If a product becomes unavailable after an order is placed due to inventory or other circumstances, Eleximart may contact the customer regarding the available options.

Where an order cannot be fulfilled, Eleximart may cancel the affected order and provide an eligible refund through the applicable payment method.

12. Multiple Products in One Order

If an order contains multiple products, Eleximart may ship the products together or separately depending on product availability, warehouse processing and logistics requirements.

Separate shipments may have different delivery dates.

13. Delivery to Remote or Restricted Locations

Delivery may not be available to every PIN code or location in India.

Some remote, restricted or non-serviceable locations may require additional delivery time or may not be eligible for delivery.

14. Delivery Confirmation

An order may be considered delivered according to the delivery confirmation or status provided by the applicable courier or logistics service.

If you believe an order has been incorrectly marked as delivered, please contact Eleximart promptly so that the matter can be investigated.

15. Contact Us

If you have questions regarding shipping or delivery, please contact us with your order number and registered contact details.

Website: https://www.eleximart.com
Email: eleximartindia@gmail.com
Phone: +919243912614

16. Policy Changes

Eleximart reserves the right to update or modify this Shipping & Delivery Policy when necessary. Any changes will be published on this page with the updated effective date.

By placing an order on Eleximart, customers acknowledge and agree to the applicable shipping and delivery terms.